Once you have provided us with your proof of business we will email your username and password to the email you used to register. If you haven’t received your username and password within 24 hours, check your spam or junk folder. If you don’t provide an email address that actually works, you will not be able to receive the message. Since you cannot receive this message, your account will not be activated and you won’t be able to log in.

We pride ourselves in supplying gift stores and protect the integrity of our client base. We do not want to sell to our customers clientele at wholesale prices. So if your business is not registered as a giftware business we are sorry but will not be able to sell to you.

As our products are sold in minimum quantities per item, it may be difficult for decorators to purchase from us. Feel free to contact us to discuss.

We ship via the best and most affordable method available. We ship with a number of different carriers who give us the best rates possible. Your online order will not include the cost for shipping as we calculate the weight and dimensions and number of pieces at the time of shipping once your order has been packed. Shipping costs are not only calculated by weight but also by size. We have minimums on items of bulk so as to make the shipping costs affordable. The cost of your shipment will be added to your total and once the order has been calculated and processed your credit card will be charged. Although we try to ship in a timely manner, we do get a little backed up at certain times of the year. Please plan your ordering to allow for delays in order processing.

We understand that damages occur. We ask that you keep all packing materials and do not throw it away as we will make a claim with the shipping company and they may want to inspect the package before issuing a credit. Without the packaging intact, we cannot guarantee reimbursement.

Occasionally, freight companies will seperate shipments, meaning you may receive partial boxes on one day, and the balance the next day. If all boxes have been received, please look through your entire order opening all inner boxes. If items are still missing, please email info@stargazeroriginals.com or fax to 905 670 3347.

At this time, we only ship within Canada.

We are unable to pre pack pick up orders but we are sure you will find fantastic items not always available online in our showroom and welcome to come and shop our wholesale showroom. Please contact us if any questions.

Unfortunately, we cannot offer exclusivity at this time.

$175.00

We accept Visa and Mastercard for orders that are being shipped. In our cash n carry warehouse, Visa, Mastercard, Debit and Cash.

We only allow business employees to accompany buyers. We do not allow buyers to bring along friends for personal shopping purposes.

If you have never bought from us before and are not registered in our system we will require that your company is a reseller of gift and home décor.

In the showroom you can buy one of this and one of that but for shipping purposes we have minimum quantities per item.

You will not be billed until your order has been packed. It will be shipped once payment has been verified.

Unfortunately, at this time, we cannot offer COD, or proforma invoicing

If we are shipping to multiple locations, we cannot break apart case or boxed quantities. If you want large bulk quantities Call us and we can come up with a solution together.

YES, we can wait until your order is complete but you run the risk of having some of the in stock items now being SOLD OUT when the back orders arrive. Our wholesale warehouse is open daily and we ship regularly across the country, sometimes only limited quantities of certain items are available. We have a first come first served policy for product.

In most cases we can ship quickly but with certain items, especially seasonal items we DO SELL OUT QUICKLY. So try to make sure you order enough when you see that FABULOUS item you know your customers will love!